Frequently Asked Questions

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Fragrance Rich is a London, United Kingdom-based online fragrance and beauty shop that predominantly sells designer fragrances for both men and women. Read more about us

Yes. All products available for purchase from Fragrance Rich are original and genuine products.

No. All copyrights, trademarks, and other property, including but not limited to intellectual property rights, belong to the manufacturers of the product, i.e., the brands, unless otherwise stated.

Yes, we have beauty products for women and grooming products for men, and we plan to increase our offering of these products soon.

To sign up for a Fragrance Rich online account, please visit our Register page.

You can update your address, email and contact number through your online account. If you need to change the name on your account, please contact our Customer Services.

You can request a new password by clicking on ‘Forgot Your Password?’ on the Sign in page. If you can’t remember your registered email, please contact Customer Services.

We are unable to change or add items to an existing order. However, you can cancel your order at any time before it has been dispatched by contacting Customer Services.

Yes. However, having an account helps speed up the process, allows you to view order history, and save wish list items.

If something is not quite right, we may cancel an order with immediate effect to protect the customer. A full refund is always issued automatically.

We collect payment when you place your order.

We accept Visa, MasterCard, American Express, Paypal, Apple Pay, Klarna, Clearpay, and Gpay.

This may be due to insufficient funds, a bank block, or failing our security check. Please contact your card provider or our Customer Services for assistance.

Currency is set automatically based on location, but you can manually change this to any of our available offered currencies.

Purchase: Online up to £125. For higher values, contact Customer Services.

Usage: Enter your unique code (e.g., Z50-Y6K-COS-402) in the 'Redeem Gift Certificate' box at checkout.

Expiry: Deactivated after 12 months of non-use. Contact us to reactivate a balance.

UK: Royal Mail. International/EU: Various couriers. You will receive a tracking link via email once dispatched.

Sign into your account, select ‘Orders' & 'Return items’. If you checked out as a guest, please contact Customer Services.

Contact Customer Services immediately with your order number and images of the item so we can resolve it for you.

Expiry: They last 1-10 years but don't have a hard expiry date. Chemical content determines longevity.

Storage: Avoid direct sunlight and humidity. A dresser drawer is an ideal location.

The sole difference is the concentration of oils combined with alcohol. Eau de Parfum has a higher concentration than Eau de Toilette, resulting in a stronger scent.